Effective Date: 01 April 2026
Divyartha.in (“we”, “our”, “us”) operates an online platform for booking personalized pooja services and delivering recorded videos of rituals. We are committed to protecting your privacy and ensuring transparency in how your data is handled.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Phone number
- Email address
b. Booking Information
- Pooja type
- Date and time of service
- Personal details required for rituals (such as name, nakshatra, gothram, etc.)
c. Payment Information
- Payments are processed securely through third-party payment gateways such as Razorpay or Stripe
- We do not store debit/credit card details or banking information
d. Technical Information
- IP address
- Browser type and device information
- Cookies and usage data
2. How We Use Your Information
We use collected information to:
- Process and confirm pooja bookings
- Assign priests/pandits for performing rituals
- Perform personalized religious services
- Record and deliver pooja videos
- Send confirmations, reminders, and updates
- Provide customer support
- Improve website functionality and user experience
3. Video Recording & Privacy
- All poojas are recorded and shared privately with the user via secure link/email
- Videos are not made public or used for marketing without explicit consent
- Users are responsible for ensuring accuracy of details used in recordings
4. Data Sharing
We do not sell or rent your personal data.
We may share information only with:
- Assigned priests/pandits for service fulfillment
- Payment gateway providers for transaction processing
- Service providers (email/SMS delivery)
- Legal authorities if required under applicable laws
5. Data Security
We implement reasonable security measures to protect your information. However, no online transmission or storage system is completely secure.
6. Cookies
We use cookies to:
- Enhance user experience
- Analyze website traffic
- Improve performance
Users can control cookie preferences through browser settings.
7. Data Retention
- We retain user data only as long as necessary to:
- Deliver services
- Comply with legal obligations
- Video recordings may be stored for a limited duration for delivery and support purposes
8. Your Rights
You may:
- Request access to your personal data
- Request correction or deletion
- Opt out of promotional communications
Requests can be made via email.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page.
11. Contact Us
For any questions or concerns:
Email: hello@divyartha.in